Finnchat Sales – Live chat services for online stores and eCommerce

Finnchat Sales –
Chat for online stores and services

Watch the video

Chat on an eCommerce website will increase your revenue. If it is done right.

Visitors per month

Avg. basket value

3991.68

Did you know: Finnchat™ live chat service for eCommerce comes with the top-notch chat personnel.

A fisherman knows what a fisherman needs

In consumer sales work, expertise is extremely important: products must be known in an all-encompassing way.

  • We have recruited a fishing enthusiast to take care of the fishing department of a Hong Kong online store.
  • For the chat in the beauty care online store of Sokos, we employ cosmetologists.

Hi,
How can I help you
with choosing the products?

Anne de Silva

Online chat assistant, Cosmetics

 

sara-salmijarvi

Did you know: Chat service is a game changer in e-commerce. If it’s done right. Finnchat™ service has the highest quality chat operators trained for your business. Try and ask more in chat!
– Kirsi | Chat Sales Specialist

 

18% of chatters make a purchase

Our chat customer service agent may, for example, approach a customer who has stayed to study a particular product by asking any necessary additional questions to support the purchase decision.

According to our studies, as many as 18 percent of all people who have talked with a chat salesperson make a purchase.

35% larger average purchases

The average purchases of those who have talked to a chat salesperson in an online store are 35 percent greater than those of people who do not talk to a chat salesperson before the decision to buy.

Chat service can be started up quickly

Adoption of the Finnchat Sales service is simple.

1. The start

An initial mutual discussion of between two to four hours and the installation of the software required.

2. Training

We train our chat customer service agents to answer questions that relate to your business and the products and services that you sell.

3. Tracking

With the aid of detailed weekly reports and increasing sales, you can easily follow the efficiency and effects of chat.

Try it out without risk

We offer new customers a risk-free three-month trial period, at the end of which we analyse the data obtained from the chat service together with you. On the basis of the results, we will give you an offer for a continuation.

Ask for a three-month risk-free trial period

Connect – and take the chat to the next level

CRM integration

Receive chat leads directly to your CRM. Integrate the depth of the chat to most common CRM-systems (such as Pipedrive, HubSpot, SalesForce, Zoho). We deliver integrations by customer needs.

finnchat-google-analytics-integration

Google Analytics integration

Send the collected information to Google Analytics and enrich the data for better understanding.

finnchat-optimize

Chat service optimization

Optimize the chat with the help of our specialized IT-team and the data collected.


Finnchat Optimize – Realtime Reporting

finnchat-optimize-sign-in

Develop

Understand the conversations behind the results and communicate tweaks to the chat-team.

Follow-up

See how different chat greetings affect on results and who convert.

Make Sense

Get a feel of the trending topics around your brand, service or products and know what is asked.

What do our customers think?

  • ”The service has speeded up how quickly we serve our customers. This can be seen as increased customer satisfaction and sales.”

    Lars Albäck,

    CEO

    Suomen Tilaajavastuu Oy

  • kuchen-quelle-logo-88x74

    “Da es sich bei uns um ein sehr beratungsintensives Produkt handelt, ist die Qualität der Chats für uns sehr entscheidend. Ein transpartentes Reporting und kompetente Mitarbeiter sind dabei unerlässlich. Finnchat liefert uns genau das und übertrifft sogar unsere Erwartungen.”

    Nicole Zeilinger, E-Commerce

    Küchen Quelle GmbH

  • sotka-2-logo

    “Success rate of the chat leads is nearly 100%. If we take out the ones where the customer is only interested in hearing about the availability, every single one has concluded in a sale.”

    Samuli Rahkonen,

    Store Manager

    Sotka

I want Finnchat on my site

Call us, leave your contact details or talk with us in a chat window.

Hurry? Call us now.


Eetu Lahti
Partner, Sales
+358 400 169 251
Eetu.lahti@finnchat.com


Pasi Suojala
Sales Manager
+358 50 329 9486
Pasi.suojala@finnchat.com


Linnea Marttinen
Sales Manager
+358 50 329 9304
Linnea.marttinen@finnchat.com

We're happy to chat with you!