1. Strive for growth and development
We have a mutual goal, which we proceed together as a company. We give and receive feedback, because feedback is the cornerstone of growth and development. We understand, that there is always an opportunity to learn and develop. We come up with ways, how we could do our work even better than before. We are open for new things. We understand, that an individual’s own attitude makes a big difference. We are always ready to help, and we will do more than we are expected. When necessary, we work outside of our own comfort zone, so we can achieve the best possible result. We follow our own and our team’s development. We take action immediately and we conclude everything.
2. Treasure brilliant service
Our company is known for the brilliant service. We believe, that a good customer service arises from a doer’s personality, listening and a desire to serve the customer in a best possible way. We always strive for exceeding our clients’ expectations. For us, every single service encounter is a chance to find a solution for our customer’s problem. We treat all of our customers as equal and with respect. To secure that our service is excellent in the future as well, we develop our own operations by investigating in teams both successful and unsuccessful service encounters. We know, that we have succeeded, when we are given thanks by our customers.
3. Enable your team’s success every day
A team is more than a sum of its parts. We understand our own effect on both our team and our company, and we want to earn our place every day. Finnchat is better, because you are part of it. We maintain a supporting work atmosphere, we appreciate our own and others’ work and together we strive for our team’s and company’s goals. When we are part of our team’s success, we are part of our company’s and our client’s success.
4. Respect and enrich our culture
Our strength is the people in our company, where everyone gives their own share for our culture. Together we are more. We all take care of ourselves, we enjoy life and we want good things for each others. We work as a team, we help each other and we ask for a help when necessary. We are present for each other. We focus on the relevant: for us, a human being and an encounter is the most important thing of all. We fill the world with meaningful encounters.
Our productive business culture consists of skilled and happy people that uphold excellent customer service. We believe in outstanding implementation and appeal. As a company, we strive to be one step ahead, even though we can see, that careful execution of fundamental issues will bring the best customers as well as the right people to our team.
Working as a Service Specialist is enjoyable and engaging office work. Every day is completely unique due to the different conversations and situations which arise from customers’ questions and requests. Conversations with customers will often only last a minute, but sometimes you end up serving the same client for up to one hour. Naturally, forwarding customer messages, requests and problems will take up a fair amount of the working day in situations where this type of approach is required and has been agreed upon with the client company. This makes the work interesting and challenging.
A further challenge is the amount of knowledge a Service Specialist would be required to have, to allow him to provide customer service in a changing environment and when dealing with different types of issues. This, of course, is especially important for the role of a shared Specialist, where the ability to absorb information from different fields and sectors is required. Fortunately, in depth familiarization with new concepts, ongoing training and development discussions, as well as specific tools developed for the Service Specialist, are very helpful in this challenge. The job will also, in itself, develop your skill set. It’s satisfying to see your quality performances becoming routine and your knowledge accumulating purely on the basis of previous chat-conversations.
Good IT skills, quick-wittedness, an ability to deal with pressure and service mindedness are examples of character traits that are necessary in the work of a Service Specialist. It is important that the operator is able to smoothly use existing tools to manage conversations, often dealing with more than one customer at once. Furthermore, you can’t think about what to write for too long – or the principle of real-time service and high-speed will suffer. Fast and sometimes simultaneously occurring tasks demand a certain kind of pressure tolerance – and an ability to concentrate, so that the level of customer service will be maintained. Social skills and service orientation are also very important, although slightly different skills will be required in conversations via chat, when compared to traditional face to face sales or customer service.
Positive feedback from customers regarding your own work and the form of service in general is always encouraging. While working as a Service Specialist you will notice that there is a great need and demand for this form of customer service.
Jani S, Finnchat Ltd
If you like what you see and it feels like we are describing you, you are the one we are looking for. We are continually looking for promising web assistants who believe in excellent service, to join our rapidly growing team to work in different sectors, in anything from fishing, home electronics and business services to clothing and beauty.
You can always submit an open application for a web assistant or any other post, to which you think you can add value. Do not forget to tell us about your personality, hobbies and professional skills, so that we know you will fit in and we can arrange a suitable role for you.